eCase is helping organisations regain control of their time, offering an average time saving of 52 minutes per correspondence case. This remarkable time saving extends across all core correspondence types, including Freedom of Information (FOI) requests, Subject Access Requests (SARs), complaints, and general enquiries. The efficiency gain is based on a robust dataset derived from ROI reports across eCase’s 40+ customer base.
eCase serves a wide range of public sector bodies, including the Cabinet Office, Ministry of Defence, HMRC, North Lincolnshire Council, Herefordshire Council, the University of Edinburgh, and Beds, Cambs, and Herts Police forces. These organisations, all with complex case management needs, have adopted eCase to streamline their case processing and enhance their performance.
As part of our industry-leading ECO Programme, eCase offers best-in-class, end-to-end support for customers throughout their correspondence journey. We work with our customers to regularly benchmark efficiency gains, providing concrete evidence of return on investment. On average, eCase customers experience a 31% improvement in efficiency – equivalent to saving 52 minutes per case.
“The benchmarking exercise has been very useful. It helped us justify to our Directors both the reason for investment and the success of eCase in saving us time and resources.” Kate, Natural England
While the time savings are impressive, the benefits of eCase extend far beyond mere minutes. With less time spent on each case, organisations have reported improvements in staff morale, attendance, and overall job satisfaction. The reduction in cognitive load for practitioners creates a less stressful work environment. This not only boosts productivity but also helps in retaining skilled employees.
“If we didn’t have eCase I think we’d be living a real nightmare. There are so many intangible benefits that it gives to us and there are many more benefits that we’ll get moving forward.” Jacquie, UKRI
Staff are better able to manage their workload, enjoy a healthier work-life balance, and take annual leave without the anxiety of returning to an overwhelming backlog or the guilt of how their time away will affect their colleagues. This reduction in stress levels translates into fewer sick days and lower rates of burnout, creating a happier, more resilient workforce.
“Previously when anyone took annual leave, it would seriously impact performance and we’d have staff logging on to check workbaskets and perform some of their tasks to keep us above board.” Charlotte, North Lincolnshire Council
By reducing the time spent on each case, staff can focus on higher-value tasks, improving not only productivity but also overall job satisfaction. What would 52 minutes less per case mean for your team’s stress levels, morale, performance, and even attendance rates?
Discover how much time your team could save with eCase, and the positive ripple effects it could have across your organisation.
“By choosing eCase and Fivium we’ve got more than just the system itself, we’ve got a partnership with a team of people who really care about delivering for us and helping us get the job done.” Nick, BEIS
