eCase is designed with efficiency in mind, so you save time and increase efficiency at every stage, from case logging through to reporting. Customers using eCase for DPRs have reported savings and efficiencies of up to 70%.
Ministry of Defence
Quickly handle multi-part requests. Cases stayed linked together but can be processed and managed separately.
eCase ensures no ‘stuck’ cases by allowing you to reassign between teams and individuals in seconds.
With every detail held on the case, time is saved on handovers as all the detail is already there.
eCase clocks provide real-time deadline information at a glance, whilst you also have complete oversight of all cases - straight from your workbasket.
Everything you need for legislative compliance is built in. Manage Internal Reviews, Appeals and more, straight from within eCase.
Easily find and redact sensitive information in your documents with National Archive Standard Redaction.
Comprehensive reporting tools give you an aerial view of where everything is at any one time.
'Watch' cases you want to keep an eye on and you'll get progress notifications as other people work on them at every key step.
Your response templates are instantly available for everyone to use. You can have personalised templates for teams. eCase will suggest the right templates for each case.
Find what you need quickly with eCase’s comprehensive search. You can even save your search criteria so you can run the search quicker next time.
3x faster case logging. The Department for Work and Pensions are logging cases 3x faster with eCase compared to their previous system.
Over 70,000 hours a year saved in case processing. The Ministry of Defence now has great confidence in its statutory reporting requirements. Reporting tasks that used to take a month are now done with one click.
63.25% less time to process each DPR case. North Lincolnshire Council has taken the pain out of case processing and now has the time to work on higher-value tasks.
Regular response rates of 90-100%. The Home Office has drastically improved its case processing time and has become one of the top-performing central government departments.
FOI, Parliamentary Questions, Ministerial Correspondence, Complaints, Treat Officials, DPA/SARs and more. Easy & Assured – Efficient & Compliant.