Case studies

Natural England has saved 965 hours per year and improved the quality of responses . Staff can now monitor deadlines, transfer workloads during absences and access 1-click reporting for trend analysis.

The admin burden of managing FOIs can be substantial, even when you're a small or 1-person team. Find out how the Government Property Agency reduced that admin burden and FOI processing time by 26% whilst increasing response quality and job satisfaction.

Managing incoming correspondence can take a lot of time and effort, particularly if you have to sift through shared mailboxes. Find out how the Cabinet office reduced their case logging time by 60% and improved morale and performance.

Natural England needed a streamlined and centralised complaints-handling process. They required a service that would consolidate case data, provide a clear overview, and establish an audit trail. By selecting eCase, Natural England has created a 48% efficiency increase in its complaints processing.

The Ministry of Defence (MOD) has created significant savings by transforming its Data Protection Request Processing. In one area of the MOD alone, they have saved approximately 3 hours per case, equivalent to over 70,000 hours a year.

North Lincolnshire Council has revolutionsed the way it processes FOI and DPR cases. The council now takes 22% less time to process each FOI case and 63.25% less time to process each DPR case. This has contributed to an annual efficiency gain of 1 FTE.

As a result of transforming the way FCDO responds to crisis', it is now able to respond to 65% of all correspondence within 3 days, and 99% of correspondence in 20 days. This has provided a platform to improve FCDO's reputation with MPs and the wider organisation.

Herefordshire Council has realised a 69% overall efficiency gain for processing FOIs and a 73% efficiency gain for reporting. On top of this, the team has joined a wider community of Information Rights practitioners, where they are able to share experiences and best practices.

With one of the highest numbers of Parliamentary Question requests across Whitehall, the Home Office has drastically improved the time it takes to process these requests. Now, they have a regular response rate of 90-100% and an equivalent saving of 1.5 FTE.

Natural England has complete oversight of all its FOI cases, with all information in one place. This has delivered and efficiency gain of 45 minutes per case.

North Lincolnshire Council modernises its Tier 1, Tier 2, and Adults and Children's Services complaints. With Case, every element of the case handling process is managed centrally. Quick, comprehensive oversight of each complaint allows for rapid, high-quality responses to members of the public.

The Department for Work and Pensions has improved processes, productivity and performance for their Right of Access Requests. Case logging is now three times quicker, whilst overall case management is more than twice as fast. In addition, they are now providing critical statistics for senior management and the ICO at the click of a button.

The three police forces have transformed the way they handle correspondence requests, such as FOIs, SARs, and enquiries, by centralising their case management. This has ensured immediate time savings and efficiency gains, improved case timeliness and visibility, audit trails, and reporting across the three forces.

The Food Standards Agency has streamlined the way it processes Parliamentary Questions and Ministerial Correspondence. With automated case management, providing a single view of cases they are now achieving regular compliance rates of around 90%.

Guildford Borough Council has transformed the way it manages FOI, EIR, and complaints correspondence. By bringing in a new case management service they are now achieving typical compliance rates of 90-95%.

The Univerisity of Edinburgh has reduced administration overheads, improved oversight of cases and can now report at the click of a button. It is now able to deal with the intricacies of the Scottish FOI Act, all from one place.