The UK Public Sector's Leading
Correspondence Case Management Service

We make public sector correspondence management
Easy & Assured - Efficient & Compliant

Our service continues to deliver where other products end

Most technologies, once implemented, are simply left to stagnate. eCase’s service is different. We’re constantly beside you on your journey of continuous optimisation, ensuring that you are always realising the maximum value from your investment and our innovations.

Whilst the eCase Platform is the best of breed built for purpose technology, the ECO Programme focusses on the people and process pillars of transformation. Our ECO Team’s unique knowledge and experience of public sector correspondence management ensures that you are taking advantage of industry best practices. We make sure that all of your stakeholders are engaged and recognise the benefits of our service.

These are just some of the elements of our unique ECO Programme.

News: MOD & eCase DL100 Finalists

We are honoured that the MOD’s transformation of its Data Protection Request Service to ex-service personnel has been recognised in the #DL100 Digital Leaders award shortlist. Fivium worked with the MOD on this and, in creating a comprehensive end-to-end digital service, the MOD has:

– Freed up the equivalent of 5 people’s time by creating a seamless way for personnel to request their information.

– Saved 70,000 hours a year through efficient and seamless case processing.

– Made access to information easy for people of all digital abilities.

Better, together

eCase enables you to log, process and respond to all your correspondence in one place, ensuring consistency of responses and reductions in duplication of work.

“Sometimes in government departments you get an off-the-shelf package that says it does certain things. Our experience has been that they never do what they say they do. eCase is different, it does what it says it does… and so much more - it’s a complete service, end-to-end.”

“I think it probably was a mistake not to invest in eCase earlier on… it’s clear that if something like this can improve our performance, we should embrace it and pick it up and that was the decision which has been taken.”

“We chose eCase because we trust it, it’s easy to use and it adapts with our requirements. It really works. By choosing eCase we’ve got more than just the system itself, we’ve got a partnership with a team of people who really care about delivering for us and helping us get the job done.”

“We’ve been really impressed with the support from the eCase team and the skills and knowledge that they possess. With support from the ECO Delivery Team we now have a future-proofed solution.”

“Case processing is 2x faster, and the case logging process 3x faster.”

“eCase has been a godsend. It’s been a lot easier to see the whole process from start to finish. It is like having another member of the team; with it, we are now able to spend more time doing higher-value work (such as redacting large and complex document sets) rather than worrying about the basic processes".

“The most important benefit though has been the time savings from not having to communicate constantly by email. In addition to the time and monetary savings, our users have reported increased empowerment, better workload balance and the removal of manual Excel Spreadsheets.”

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Latest news

5 Tips for Ethical Data Protection in Health and Social Care

Data protection in health and social care is a complex and nuanced field, balancing the protection of sensitive information with the need for effective and efficient care. Given the unique challenges posed by the sector, it’s crucial to approach data protection ethically, ensuring that both patient rights and organisational responsibilities are upheld. We recently held a webinar based on this very subject. Below are five key tips from our expert panellists to help navigate the ethical complexities of data protection in health and social care.

15 August 2024

Looking back at FOI24

They say “Sunlight is the best disinfectant”. So I thought it was wonderfully apt that Wednesday 6th March was a delightfully sunny day in Manchester, when 150 torchbearers of truth and transparency from across the public sector gathered for FOI24.

Now in its second year, eCase’s annual FOI conference welcomed people from all corners of the UK FOI spectrum: practitioners, regulators, trade associations, campaign groups and even those who use FOI. All of them united by a common goal – to share, listen and learn in order to make FOI better and celebrate great practice.

22 March 2024

6 Checks to Prevent Data Breaches from Spreadsheets

In certain information rights and governance functions, it is essential to address the potential vulnerabilities associated with sharing spreadsheets. Data breaches can occur inadvertently through seemingly harmless practices, making it crucial to adopt proactive measures.

26 February 2024