Stay on track and on time and never miss a deadline. eCase is packed with features to make answering PQs quicker and easier.
Home Office
PQs are automatically imported into eCase every morning, directly from the Houses of Parliament, ready for allocation.
All PQ processes and timeframes are mapped out for all UK government PQ types: Named Day, Oral, Ordinary Written and Lords.
Answer similar PQs consistently and efficiently by grouping them in eCase. Just select the lead case and the rest will be closed at the same time, so you avoid duplication.
Request quality assurance checks from Senior Civil Servants, Special Advisers and Private Offices directly from eCase.
Email draft responses to the Minister or their Private Office. Because approvals are inbuilt and mobile device friendly, they can approve on the move with just one click.
Approvals are tracked by the Minister and ministerial position so they are unaffected by personnel or Machinery of Government changes. If the Minister prefers papers in their red box, eCase helps you track where the documents are.
Know where each PQ is, all the time, at-a-glance. eCase helps you manage the process all the way through the review and approvals process to closure.
Auto attach proforma templates to contribution request allowing you to receive a standard response to a particular request.
3x faster case logging. The Department for Work and Pensions are logging cases 3x faster with eCase compared to their previous system.
Over 70,000 hours a year saved in case processing. The Ministry of Defence now has great confidence in its statutory reporting requirements. Reporting tasks that used to take a month are now done with one click.
63.25% less time to process each DPR case. North Lincolnshire Council has taken the pain out of case processing and now has the time to work on higher-value tasks.
Regular response rates of 90-100%. The Home Office has drastically improved its case processing time and has become one of the top-performing central government departments.
FOI, Parliamentary Questions, Ministerial Correspondence, Complaints, Treat Officials, DPA/SARs and more. Easy & Assured – Efficient & Compliant.