Keep all your information in one place. Allocate, track, collaborate, draft, approve, respond, and report. eCase helps you manage the whole process, making it easier for you to deliver quality responses, faster.
Herefordshire Council
Tag Key Terms to link and respond to similar cases rapidly.
Intelligent standardised responses ensure quick replies.
Use pre-existing templates and mail merges for quick case responses.
Cases can never be deleted accidentally from eCase. A full audit trail is provided ensuring quick access to case history.
eCase clocks provide real-time deadline information at a glance, ensuring you stay compliant.
Easily find and redact sensitive information in your documents with National Archive Standard Redaction.
One-click reporting ensures you don’t waste valuable time and effort preparing statutory reports (such as quarterly or annual ICO reports) or producing management information.
eCase provides complete oversight of case status, owners and performance.
Comprehensive search ensures you can find what you need quickly.
3x faster case logging. The Department for Work and Pensions are logging cases 3x faster with eCase compared to their previous system.
Over 70,000 hours a year saved in case processing. The Ministry of Defence now has great confidence in its statutory reporting requirements. Reporting tasks that used to take a month are now done with one click.
63.25% less time to process each DPR case. North Lincolnshire Council has taken the pain out of case processing and now has the time to work on higher-value tasks.
Regular response rates of 90-100%. The Home Office has drastically improved its case processing time and has become one of the top-performing central government departments.
FOI, Parliamentary Questions, Ministerial Correspondence, Complaints, Treat Officials, DPA/SARs and more. Easy & Assured – Efficient & Compliant.