eCase is the correspondence case management service that the UK public sector relies on. It is the most flexible, intuitive, scalable, comprehensive and proven platform of its type.
Working exclusively with public sector organisations, security, quality & sustainability are all baked in by design into eCase. It’s also why we’ve made significant investments in attaining ISO9001, ISO14001 & ISO27001, as well as Cyber Essentials Plus certifications.
Beyond just managing cases through a process, eCase is packed full of features that will save you time, save you money and improve your compliance.
Correspondence web-based forms are nothing new. With eCase, our forms are different. Not only can you capture requests but you can also automatically eliminate the onerous and manual effort of logging, triaging, and assigning them, freeing up your time to focus on higher-value tasks.
Send all types of responses, including very sensitive ones, to your customers through our secure gateway. This eliminates all costs associated with paper, printing, postage or third party secure email applications. All the files are sent digitally - improving your compliance, saving you time and improving your customers’ experience.
Using eCase’s proactive publishing feature, you can increase transparency AND avoid the need to handle near identical information requests - giving you more time to focus on new requests and responses.
Save time and improve response consistency using easily customisable mail merge templates. Everything from logos to standard text can be embedded. Automatically populate a wide range of details using mail merge fields, and have as many different templates as you need so you can focus on what's unique about the request.
Correspondence web-based forms are nothing new, but one that can not only capture requests but then automatically eliminate the onerous and manual effort of logging, triaging, and assigning them, freeing up your time to focus on higher value tasks, is nothing short of revolutionary.
Save time logging and creating cases with email scraping. When a request is emailed into a case, case data will be identified by eCase and used to populate the case details. This means no rekeying of data, and you get to check/amend before the case is created.
eCase saves you time in your case responses by suggesting where there may be similar cases already created or answered on a similar topic. Link Cases allows you to view historical information, provide consistent responses and even see where multiple requests have been made by the same correspondent.
Whether your organisation uses Microsoft Office or Google Docs for its responses, eCase seamlessly integrates with both to streamline your response process. eCase automatically uploads newly saved documents to eCase, manages version control and saves you vital time to focus on the quality of your response
Standard Lines is one of the many features that improve the consistency and speed of your response times. eCase even suggests which standard lines to use - no need to search - saving you further time.
eCase’s best-in-class redaction tool saves you time and money. Ditch your redaction pen and paper or avoid the costs of expensive third-party product licences. Through its embedded intelligent search, collaboration and exemption capture capabilities, eCase Redact gives you the assurance that you’ve efficiently redacted required information, you’ve documented why you redacted it, and your response stays confidential, no matter what.
All too often, specific events and orchestrated campaigns generate an influx of cases that require similar information. eCase removes the administrative burden from this and saves you time by allowing you to respond to multiple requests in one go.
Identifying where bottlenecks are forming, before they become a blocker, is vital to ensuring your operations are running smoothly. eCase’s Dashboard provides a live overview of what stages your cases are at, allowing you to divert attention and resources where they are needed. This helps ensure that your team are working at maximum efficiency and your service is compliant.
With eCase’s automated and configurable target dates, you can be assured that you’ll never miss a deadline. Our target dates are configurable to your organisation's timelines, whilst automatic reminders let you know if you have a deadline looming.
With eCase’s prebuilt ICO & OSIC compliant reports, quarterly and annual submissions can be produced in seconds. They contain all the data you need, in an approved format, ready for submission at just the click of a button. No data manipulation, no fuss. You can be assured of reliable, fit for purpose reports every time.
eCase’s best-in-class redaction tool saves you time and money. Ditch your redaction pen and paper or avoid the costs of expensive third-party product licences. Through its embedded intelligent search, collaboration and exemption capture capabilities, eCase Redact gives you the assurance that you’ve efficiently redacted required information, you’ve documented why you redacted it, and your response stays confidential, no matter what.
Identifying where bottlenecks are forming, before they become a blocker, is vital to ensuring your operations are running smoothly. eCase’s Dashboard provides a live overview of what stages your cases are at, allowing you to divert attention and resources where they are needed. This helps ensure that your team are working at maximum efficiency and your service is compliant.
Ensure compliance with eCase’s Tasks. Automatic reminders and follow-ups, chasing and tracking of crucial actions (or reminding you of key deadlines) reduce your risk of delays and late cases.
eCase’s Bulk Reporting enables you to build an infinite number of report templates so that you can analyse your performance and all of your data at the click of a button. This increases your visibility, saving you time and improving your compliance.
With eCase’s prebuilt ICO & OSIC compliant reports, quarterly and annual submissions can be produced in seconds. They contain all the data you need, in an approved format, ready for submission at just the click of a button. No data manipulation, no fuss. You can be assured of reliable, fit for purpose reports every time.
Digest Emails allow users to schedule tailored emails that include case summaries, statistics or any other information that is relevant. This saves you valuable time and allows you to identify potential bottlenecks before they become an issue.
Identifying where bottlenecks are forming, before they become a blocker, is vital to ensuring your operations are running smoothly. eCase’s Dashboard provides a live overview of what stages your cases are at, allowing you to divert attention and resources where they are needed. This helps ensure that your team are working at maximum efficiency and your service is compliant.
eCase data is stored, and encrypted at rest, in the UK in government approved datacentres that are also certified to meet rigorous standards such as SOC 1, SOC 2, SOC 3, ISO 9001, ISO 27001, ISO 27017, ISO 27018. In addition, all data is encrypted in transit using TLS 1.2, so you can be assured your data is safe at all times.
By pairing eCase Roles with our extensive access control, users can be allocated permissions that ensure that they are only able to see, access and work on cases that you allow them to. This can be configured at a team, case type, case stage or even individual case level, meaning that sensitive cases, such as Subject Access Requests or Complaints can be locked down to a single user if required. Whether it's a system wide or ad-hoc rule, you have the peace of mind that cases are safe.
eCase supports secure single sign on allowing users to log in with a single ID and removing the need for multiple passwords.
In addition, IP whitelisting is also supported so that access can be limited to specific IP addresses for added security.
Get better email delivery with eCase. eCase uses Sender Policy Framework which means receiver email servers can verify that the email has come from an authorised sender.
Send all types of responses, including very sensitive ones, to your customers through our secure gateway. This eliminates all costs associated with paper, printing, postage or third party secure email applications. All the files are sent digitally - improving your compliance, saving you time and improving your customers’ experience.
3x fast case logging. The Department for Work and Pensions are logging cases 3x faster with eCase compared to their previous system.
Over 70,000 hours a year saved in case processing. The Ministry of Defence now has great confidence in its statutory reporting requirements. Reporting tasks that used to take a month are now done with one click.
63.25% less time to process each DPR case. North Lincolnshire Council has taken the pain out of case processing and now has the time to work on higher-value tasks.
Regular response rates of 90-100%. The Home Office has drastically improved its case processing time and has become one of the top-performing central government departments.
FOI, Parliamentary Questions, Ministerial Correspondence, Complaints, Treat Officials, DPA/SARs and more. Easy & Assured – Efficient & Compliant.
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