General Case Management

Customer Success Manager and Best Practice expert Lucie Fabbro shares best practice tips for that can help your team improve efficiency and performance even if you aren't an eCase user. hbspt.forms.create({ region: "eu1", portalId: "25512671", formId: "03946566-e20a-49e6-82c2-6a417c73b51c", goToWebinarWebinarKey: '3001467073702030679' });

Lucie Fabbro, eCase's Head of Customer Success shares some of the practices that highly effective PQ teams employ to maintain high levels of performance. hbspt.forms.create({ region: "eu1", portalId: "25512671", formId: "a3e27f51-9a81-4271-910f-0111babdf7d9", goToWebinarWebinarKey: '6514957577074138458' });

Lucie Fabbro, eCase's Head of Customer Success shares some handy hints and tips to improve correspondence case management hbspt.forms.create({ region: "eu1", portalId: "25512671", formId: "990d86bc-5ca1-4486-bd94-7be457fd7e63", goToWebinarWebinarKey: '7057192731426520919' });

In this short session, Charlotte Spencer of North Lincolnshire council talks about how the team transformed their processes and performance, dramatically improving efficiency and the strain on the team. hbspt.forms.create({ region: "eu1", portalId: "25512671", formId: "f54203bf-b3d0-4729-ba13-efed01bd19e6", goToWebinarWebinarKey: '2319611532108429913' });

This is a model and assessment created by Fivium to help you benchmark where you are, in terms of Case Management Maturity, and map your path to where you want to get to. Hear from Peter Andrews, Head of Information Governance and Deputy Data Protection Officer at Hampshire County Council, and Lucie Fabbro, Head of […]

In this short session, Amanda Mains, Customer Engagement Manager at Natural England, talks about Natural England's transformation journey. She shares how, through reforming their complaints management, they have seen swift, tangible positive results: resolving issues quicker for external stakeholders, whilst providing internal stakeholders with the key information they need.  hbspt.forms.create({ region: "eu1", portalId: "25512671", formId: […]

In this webinar, Esther Stewart of Gunn Stewart Solutions, formerly a multi-award winning Head of Service in Local Government, shares her extensive knowledge of how to transform customer service and customer experiences, and improve customer outcomes and efficiencies. hbspt.forms.create({ region: "eu1", portalId: "25512671", formId: "ed43cb8b-47c5-4cb4-b96f-f885afde6bac", goToWebinarWebinarKey: '7210641675452928604' });