Built on the foundations of our best of breed Platform, the eCase Experience Group (EXG) sets us apart from any other provider. Once you join us, you’ll discover why no one wants to leave. You can be assured you are not only realising the highest return on your investment, but you have evidence to prove it too.
The eCase Experience Group provides a continuous end to end service that ensures that our customers’ achieve their goals and constantly get the most from their investment. This is the only service of its kind available and we are only able to deliver it due to our:
The EXG are experts in working with the public sector and, in particular, public sector correspondence. We have unparalleled experience with Information Rights, Complaints and Correspondence teams across the entire spectrum of the public sector.
Our experience extends further through our work supporting those communities, their regulators and the thought leaders across them (who regularly participate/present at our events). We understand public sector correspondence like no other supplier can.
Through our work with an extensive range of public sector bodies, including the majority of Whitehall departments, we have gained deep insights into what makes transforming correspondence management successful and where adverse, and potentially damaging, factors can be avoided. That is why eCase is delivered as a service and not just sold as a product.
We understand the inherent risks of implementing new software in isolation. Without the right processes, change management and value analysis, many correspondence projects introduce significant and unnecessary business disruption and result in failing to deliver their expected outcomes. That is why the EXG includes certified Change & Benefit Management Practitioners.
All too frequently unaccountable software suppliers inflate the virtues of their products, leaving their customer to work out if they’ve achieved their promised outcomes or not; and frequently they are not.
We believe that a customer’s onboarding of eCase is just the very start of a life long partnership and that our success is intrinsically linked to theirs. Therefore, we believe it is critical that we prove, through the work of our certified Benefits Management Practitioners, both the tangible and intangible benefits and the outcomes our customers realise from partnering with us.
Through our aggregated experience from working with a large and varied number of public bodies and with our network of industry subject matter experts (who regularly participate/present at our events), we have been able to define a set of flexible and configurable industry best practices. This enables public organisations, of all different sizes and structures, to realise significant process efficiencies and performance gains whilst ensuring that they are managing their correspondence compliantly.
We believe that the benefits of transformations can only truly be realised through service – implementing technology in isolation is not enough.
We also believe that modern services need to deliver win-win outcomes and therefore our success is intrinsically linked to our customers’ – so we don’t leave our customers’ success to chance. We ensure that our customers are continuously improving their performance and improving their compliance whilst benefiting from proven efficiency gains.
Our raison d’être is to deliver high-quality cost-effective services to the UK public sector, and eCase is the exemplar of this. eCase focusses on maximising the Benefits component of the Value Equation, so that it outweighs the Cost and delivers the Net Highest Value to customers, thus resulting in successful outcomes that are documented and proven.
By combining our unique resources with our laser focus on benefits realisation, we ensure that our customers have access to:
EXG is there beside you to guide you at every step of your journey. The team includes specialist correspondence project managers, onboarders and trainers, as well as certified Change & Benefit Management Practitioners. You can be assured that expert support is always on hand to ensure your success.
Our Benefit Management practitioners quantify your benefits and document your outcomes. We believe it is essential, particularly when every public body’s budget is under increased scrutiny, that you are able to demonstrate your achievements and identify where further improvements can be realised.
We know that the greatest obstacle to any successful project is managing change. That is why we have certified Change Management practitioners to ensure your team is prepared from implementation and onboarding through to future platform enhancements.
eCase continually evolves. We deliver the latest trends, best practices and technological innovations to ensure our customers are at the forefront of correspondence management. We ensure that your performance, compliance, and efficiency gains are on a continuous upward trajectory.
We work with you to constantly review your processes. We will ensure that you are extracting the maximum value from eCase and are realising the greatest return on your investment.
eCase’s User Community portal and quarterly User Group meet-ups encourage a truly collaborative atmosphere for customers to share their knowledge, experiences and expertise, to help their peers and enable the entire user base to recognise and benefit from their insights.
3x faster case logging. The Department for Work and Pensions are logging cases 3x faster with eCase compared to their previous system.
Over 70,000 hours a year saved in case processing. The Ministry of Defence now has great confidence in its statutory reporting requirements. Reporting tasks that used to take a month are now done with one click.
63.25% less time to process each DPR case. North Lincolnshire Council has taken the pain out of case processing and now has the time to work on higher-value tasks.
Regular response rates of 90-100%. The Home Office has drastically improved its case processing time and has become one of the top-performing central government departments.
FOI, Parliamentary Questions, Ministerial Correspondence, Complaints, Treat Officials, DPA/SARs and more. Easy & Assured – Efficient & Compliant.