Private Office teams & Special Advisers

eCase helps you handle cases better so you can keep track, stay on time, and get more drafts right first time.

Get early sight of cases

PQs are added to eCase automatically from the Houses of Parliament, no waiting for cases to be logged.

Get things on time and have time for review and approval

eCase matches the UK Parliamentary processes, deadlines and review procedures for each case type, from start to finish, giving you time for review and approvals.



Access relevant information easily

All files, documents, records and supporting information are all kept together and attached to the case.

Get better quality drafts to the Minister

eCase lets you provide feedback directly to the policy officials, so you'll get better quality drafts first time round and fewer iterations.



Get the whole picture

Have complete oversight of all cases: know their status, their owners and any issues straight from your eCase workbasket.

With eCase, you can see where everything is in the review, approvals and tracking process. You can also get to the information you need quicker because all cases and correspondence - Parliamentary Questions (PQ), Ministerial Correspondence (MC), Treat Officials (TO) and FOIs - are in one place.

Group similar PQs together

Answer similar PQs consistently and efficiently by grouping them together in eCase. Just select the lead case and the rest will be closed at the same time, so you avoid duplication.


Track where things are

eCase has tracking features so you can see where things are in the process and what’s been sent to the Minister for approval.

Be Joined up and Consistent

See all PQs, Ministerial Correspondence MCs, TOs and FOIs all in one place and ensure messages and communications across teams are consistent.

Get the information that matters to you straight to your inbox

Get simple reports by email on the key things you need to know, like cases approaching deadline, however often you like with Digest Emails.



Choose eCase

eCase is the correspondence management solution for your whole organisation, packed with features that make it quicker and easier to manage cases and correspondence. Process and respond to PQs, MCs, TOs Complaints, Enquiries, FOIs, EIRs, DPAs/SARS and many more, easily with eCase.

Backed by our knowledgeable, friendly support, we look after the background processes so you can focus on delivering quality responses, on time.

Talk to us

eCase is used by the Ministry of Defence, HM Treasury, HMRC, DWP, DCMS and more.
Find out how eCase can help you and why it is the correspondence case management service the public sector relies on.

  • Used across central government, local government and police forces
  • Secure UK-based hosting, accredited to OFFICIAL level
  • Crown Commercial Service supplier, available through G-Cloud

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