Police Forces can manage all aspects of Freedom of Information (FOI) requests and Data Protection (DPA) / Subject Access Requests (SAR), CRU referrals and other correspondence, securely in eCase.

Do it all in eCase.

Log, process, respond to and even redact correspondence and keep all your information in one place. eCase helps you collaborate with others and manage the whole process, including consultation with the Central Referrals Unity (CRU), making it easier for you to deliver quality responses, faster.


Available, Anywhere

eCase is cloud-based, so you can work from anywhere. You don’t need to install any software and you aren't tied to a particular workstation.

You can work on any device, from anywhere your IT allows.

Choose the delivery options that are right for you: eCase can be delivered on the Internet or PNN.



Get the whole picture

Have complete oversight of all cases - their status, their owners and any issues - straight from your eCase workbasket.

Get a comprehensive set of reporting tools, giving you an aerial view of where everything is at any one time, including a quick overview of performance with the Stats Dashboard.

eCase Redact

Easily redact sensitive information in your documents, add comments to each redaction and assign FOI exemptions to them in eCase. Everything’s audited so you can easily trace who redacted what.

eCase removes all redacted and hidden information from the file completely, based on the National Archives’ best practice for redaction. It also includes the controls to prevent accidental release.


Never lose a case

Once a case is logged in eCase, it's there for good: it can't be deleted accidentally. Everything has to be allocated out or passed back, so cases always have an owner and can't get lost between teams.

There's a complete audit trail and you can track activity using the library of standard reports.



Never miss a deadline

See where you are against case deadlines at a glance, straight from your workbasket with eCase clocks. You can also have clocks and allocate time for each key step in the process.

Legislative Compliance

  • Everything you need for legislative compliance is built into eCase
  • Records outcomes and includes all the FOI exemptions
  • Manage Internal Reviews and Appeals and more, straight from within eCase
  • Produces the FOI quarterly and annual reports for the Cabinet Office in just one click
  • Includes ‘Stop the clock’ for FOI clarifications and lets you add Public Interest Test (PIT) extensions
  • Manages SAR ID Verifications
  • Includes a payment tracker for those case types that require it.

Get the information that matters straight to your inbox

Get simple reports by email on the key things you need to know however often you like with Digest Emails.


Manage cases and communications quicker and better

Key Terms

Tag your case with the Key Terms (keywords that help categorise a case) to identify other cases that might be similar and help you produce a response.



Link Cases

Group similar cases together to avoid duplication of effort and answer consistently and efficiently.

Be joined up and consistent

Standard Lines

Create responses quicker using Standard Lines (boilerplate text responses). eCase even suggests Standard Lines to the drafter – no need to search – that they can select with just one click.

Response templates

Your response templates are instantly available for everyone to use. You can have personalised templates for teams or ministers; eCase will suggest the right templates for each case.



Get the background

Find out the things that cases have in common using eCase's powerful search. Look up previous correspondence by postcode, by person, by area, topic etc.

You can even save your search criteria, so you can run frequent searches quicker next time


Choose eCase

eCase is already being used successfully by a number of Police Forces. It's packed with features that make it quicker and easier to manage cases and correspondence.

Backed by our knowledgeable, friendly support, we look after the IT so you can focus on delivering quality responses, on time.

Talk to us

eCase is used by the Ministry of Defence, HM Treasury, HMRC, DWP, DCMS and more.
Find out how eCase can help you and why it is the correspondence case management service the public sector relies on.

  • Used across central government, local government and police forces
  • Secure UK-based hosting, accredited to OFFICIAL level
  • Crown Commercial Service supplier, available through G-Cloud

Data Protection
The information that you give us and any contact will only be used by Fivium within the scope of fulfilling your request. We won’t share your information with any third party.