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SUMMARY:From Overload to Efficiency - Practical AI for Correspondence
DESCRIPTION:Increased case volumes are here to stay. So is AI. \nBut what actually works? \nJoin our next special webinar to find out \nFrom Overload to Efficiency: Practical AI for Public Sector Correspondence\nTuesday 31st March\, 12pm \nWe’ll cover: \n\nWhere AI can genuinely save time for case handlers today\nHow AI supports triage\, summaries\, redaction and drafting – without replacing professional judgement\nWhat safe and responsible AI looks like in public sector correspondence\nHow AI can stop cases from being created in the first place\n\nThis isn’t future thinking. It’s a practical look at what works. \nReserve Your Spot Today!
URL:https://www.ecase.co.uk/event/practicalai/
CATEGORIES:Data Protection Webinars,FOI Webinars,General Case Management
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DTSTART;TZID=Europe/London:20240620T120000
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UID:4382-1718884800-1718887500@www.ecase.co.uk
SUMMARY:Getting to Great: Achieving Customer Service Excellence in your organisation
DESCRIPTION:In this webinar\, Esther Stewart of Gunn Stewart Solutions\, formerly a multi-award winning Head of Service in Local Government\, shares her extensive knowledge of how to transform customer service and customer experiences\, and improve customer outcomes and efficiencies.
URL:https://www.ecase.co.uk/event/getting-to-great-achieving-customer-service-excellence-in-your-organisation/
CATEGORIES:General Case Management
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DTSTART;TZID=Europe/London:20231012T120000
DTEND;TZID=Europe/London:20231012T123000
DTSTAMP:20240930T171645Z
CREATED:20230908T134321Z
LAST-MODIFIED:20240930T171645Z
UID:3980-1697112000-1697113800@www.ecase.co.uk
SUMMARY:Turning the Tide - Natural England's Journey to Complaints Success
DESCRIPTION:In this short session\, Amanda Mains\, Customer Engagement Manager at Natural England\, talks about Natural England’s transformation journey. She shares how\, through reforming their complaints management\, they have seen swift\, tangible positive results: resolving issues quicker for external stakeholders\, whilst providing internal stakeholders with the key information they need. 
URL:https://www.ecase.co.uk/event/turning-the-tide-natural-england/
CATEGORIES:General Case Management
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DTSTART;TZID=Europe/London:20230619T120000
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DTSTAMP:20240618T154450Z
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UID:3869-1687176000-1687177800@www.ecase.co.uk
SUMMARY:A Model for Achieving Excellence in Case Management
DESCRIPTION:This is a model and assessment created by Fivium to help you benchmark where you are\, in terms of Case Management Maturity\, and map your path to where you want to get to. Hear from Peter Andrews\, Head of Information Governance and Deputy Data Protection Officer at Hampshire County Council\, and Lucie Fabbro\, Head of Customer Success at Fivium when they talk about the new Case Management Maturity Model\, In the session\, you’ll learn about the real-life experiences of those who have used it and the benefits it brings.
URL:https://www.ecase.co.uk/event/a-model-for-achieving-excellence-in-case-management/
CATEGORIES:General Case Management
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DTSTART;TZID=Europe/London:20210921T120000
DTEND;TZID=Europe/London:20210921T123000
DTSTAMP:20240402T171723Z
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UID:4302-1632225600-1632227400@www.ecase.co.uk
SUMMARY:Remodelling Request Management - North Lincolnshire Council's Route to Success
DESCRIPTION:In this short session\, Charlotte Spencer of North Lincolnshire council talks about how the team transformed their processes and performance\, dramatically improving efficiency and the strain on the team.
URL:https://www.ecase.co.uk/event/north-lincs-route-success/
CATEGORIES:General Case Management
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DTSTART;VALUE=DATE:20210921
DTEND;VALUE=DATE:20210922
DTSTAMP:20240402T164740Z
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UID:1151-1632182400-1632268799@www.ecase.co.uk
SUMMARY:Best Practice Correspondence
DESCRIPTION:Lucie Fabbro\, eCase’s Head of Customer Success shares some handy hints and tips to improve correspondence case management
URL:https://www.ecase.co.uk/event/best-practice-webinars/
CATEGORIES:General Case Management
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DTSTART;VALUE=DATE:20210519
DTEND;VALUE=DATE:20210520
DTSTAMP:20240402T183355Z
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UID:4312-1621382400-1621468799@www.ecase.co.uk
SUMMARY:Best Practice PQs
DESCRIPTION:Lucie Fabbro\, eCase’s Head of Customer Success shares some of the practices that highly effective PQ teams employ to maintain high levels of performance.
URL:https://www.ecase.co.uk/event/best-practice-pq/
CATEGORIES:General Case Management
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DTSTART;VALUE=DATE:20201210
DTEND;VALUE=DATE:20201211
DTSTAMP:20240802T163753Z
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UID:1155-1607558400-1607644799@www.ecase.co.uk
SUMMARY:Best Practice for Information Rights
DESCRIPTION:Customer Success Manager and Best Practice expert Lucie Fabbro shares best practice tips for that can help your team improve efficiency and performance even if you aren’t an eCase user.
URL:https://www.ecase.co.uk/event/best-practice-for-information-rights/
CATEGORIES:General Case Management
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