Ministerial Correspondence

Manage all types of Ministerial Correspondence (MC) and MP Correspondence, including No. 10 requests, Dear Colleague and more with eCase.

Specially designed for UK Parliamentary processes

Handle all Ministerial Correspondence (MC) and MP Correspondence case types: Treat Officials, Enquiries, Cabinet Committee Communications, No.10 requests, Campaigns and simple responses, as well as PQs and FOIs, in one place.

Create draft responses, gather information and manage the process all the way through to approval and Ministerial sign-off.

eCase mirrors the UK Parliamentary processes, deadlines and reviews, from start to finish.

eCase gets a feed directly from the Houses of Parliament, so MP and Minister changes are updated automatically. Any work related to a position can be transferred to the new Minister.



Get the whole picture

Have complete oversight of all cases: know their status, their owners and any issues straight from your workbasket.

Do it all in eCase

Allocate work, request specialist input, create, review, approve and send responses – all aspects of case handling, management and correspondence can be done in eCase.

Get all the management, review, auditing and reporting functions you need to stay joined up and consistent.

Never lose a case

eCase keeps all case information together so all files, documents and supporting information are attached to the case. There's also full timeline and audit trail for every case - so nothing gets lost and you'll always know where you are and what's happened so far.


Manage Performance

Get at-a-glance information so you never miss a deadline. Use eCase’s live Stats Dashboard and simple reports to see progress and spot patterns and bottlenecks.

Get the detailed performance information you need with eCase’s comprehensive reporting library.



Work with everyone

Collaborate easily with colleagues across your organisation: Parliamentary Teams, Private Office and Policy Units.

Be joined up and consistent

See all PQs, MCs, TOs and FOIs all in one place and ensure messages and communications across teams are consistent.

Get the information that matters to you straight to your inbox

Get simple reports by email on the key things you need to know however often you like with Digest Emails.


eCase Redact

Easily redact sensitive information in your document and add comments to each redaction in eCase. Everything’s audited so you can easily trace who redacted what.

eCase removes all redacted and hidden information from the file completely, based on the National Archives’ best practice for redaction. It also includes controls to prevent accidental release.



Choose eCase

eCase is the correspondence management solution for your whole organisation, packed with features that make it quicker and easier to manage cases and correspondence. Process and respond to PQs, MCs, TOs Complaints, Enquiries, FOIs, EIRs, DPA/SARS and many more, easily with eCase.

Backed by our knowledgeable, friendly support, we look after the background processes so you can focus on delivering quality responses, on time, every time.

Talk to us

eCase is used by the Ministry of Defence, HM Treasury, HMRC, DWP, DCMS and more.
Find out how eCase can help you and why it is the correspondence case management service the public sector relies on.

  • Used across central government, local government and police forces
  • Secure UK-based hosting, accredited to OFFICIAL level
  • Crown Commercial Service supplier, available through G-Cloud

Data Protection
The information that you give us and any contact will only be used by Fivium within the scope of fulfilling your request. We won’t share your information with any third party.