FOI and DPA Teams

Manage all aspects of Freedom of Information (FOI) requests, Environmental Information Requests (EIR), and Data Protection (DPA)/Subject Access Requests (SAR) in eCase.


Do it all in eCase. Allocate, track, manage, collaborate, approve, respond, report and audit

Log, process and respond to correspondence of every kind and keep all your information in one place. eCase helps you manage the whole process, making it easier for you to deliver quality responses, faster.


Get the whole picture

Have complete oversight of all cases - their status, their owners and any issues - straight from your eCase workbasket.

Get a comprehensive set of reporting tools, giving you an aerial view of where everything is at any one time, including a quick overview of performance with the Stats Dashboard.

Never lose a case

Once a case is logged in eCase, it's there for good: it can't be deleted accidentally. Everything has to be allocated out or passed back, so cases always have an owner and can't get lost between teams.

There's a complete audit trail and you can track activity using the library of standard reports.



Never miss a deadline

See where you are against case deadlines at a glance, straight from your workbasket with eCase clocks. You can also have clocks and allocate time for each key step in the process.

Legislative Compliance

  • Everything you need for legislative compliance is built into eCase
  • Records outcomes and includes all the FOI exemptions
  • Manage Internal Reviews and Appeals and more, straight from within eCase
  • Produces the FOI quarterly and annual reports for the Cabinet Office in just one click
  • Includes ‘Stop the clock’ for FOI clarifications and lets you add Public Interest Test (PIT) extensions
  • Manages SAR ID Verifications
  • Includes a payment tracker if required.

Stay informed

'Watch' cases you want to keep an eye on and you'll get progress notifications as other people work on them at every key step.


Get the information that matters straight to your inbox

Get simple reports by email on the key things you need to know however often you like with Digest Emails.


Manage cases and communications quicker and better

Key Terms

Tag your case with the Key Terms (keywords that help categorise a case) to identify other cases that might be similar and help you produce a response.



Link Cases

Group similar cases together to avoid duplication of effort and answer consistently and efficiently.

Be joined up and consistent

Standard Lines

Create responses quicker using Standard Lines (boilerplate text responses). eCase even suggests Standard Lines to the drafter – no need to search – that they can select with just one click.

Response templates

Your response templates are instantly available for everyone to use. You can have personalised templates for teams or ministers; eCase will suggest the right templates for each case.



Find cases easily

Find what you need quickly with eCase’s comprehensive search. You can even save your search criteria so you can run the search quicker next time.

eCase Redact

Easily redact sensitive information in your documents, add comments to each redaction and assign FOI exemptions to them in eCase. Everything’s audited so you can easily trace who redacted what.

eCase removes all redacted and hidden information from the file completely, based on the National Archives’ best practice for redaction. It also includes the controls to prevent accidental release.



Choose eCase

eCase is the correspondence management solution for your whole organisation, packed with features that make it quicker and easier to manage cases and correspondence. Process and respond to FOIs, EIRs and DPAs/SARS, Complaints, Enquiries, PQs, MCs and many more, easily with eCase.

Backed by our knowledgeable, friendly support, we look after the background processes so you can focus on delivering quality responses, on time.

Talk to us

eCase is used by the Ministry of Defence, HM Treasury, HMRC, DWP, DCMS and more.
Find out how eCase can help you and why it is the correspondence case management service the public sector relies on.

  • Used across central government, local government and police forces
  • Secure UK-based hosting, accredited to OFFICIAL level
  • Crown Commercial Service supplier, available through G-Cloud

Data Protection
The information that you give us and any contact will only be used by Fivium within the scope of fulfilling your request. We won’t share your information with any third party.