Communications Team

No more switching from system to system to manage your cases: Correspondence, MCs, TOs, PQs, FOIs, Enquiries, Complaints and more are all available in eCase.

Answer FAQs - quicker

Create responses to common questions, so you can deal with them quicker using Standard lines (boilerplate text responses).

eCase even suggests Standard Lines to the drafter – no need to search – that they can select with just one click.

Work on a wide variety of correspondence in a slick, modern, intuitive system, that moves with the times and your needs.



Get the whole picture

Have complete oversight of all cases: know their status, their owners and any issues straight from your eCase workbasket.

eCase helps you see whole picture so you can join up the issues, ensure that messaging is consistent, and provide a response quickly.


Be joined-up and consistent

Because all PQs, MCs, TOs and FOIs etc. are in one place, you can ensure messages and communications are consistent across teams.

Upload response templates in eCase and they’re instantly available for everyone to use. Mail merge fields automatically pull in information – and you can ensure your outbound communications look and feel the same.

Never lose a case

eCase keeps all case information together so all files, documents and supporting information are attached to the case. There’s also full timeline and audit trail for every case – so nothing gets lost and you’ll always know where you are and what’s happened so far.


Manage cases and communications quicker and better

Key Terms

Tag your case with the Key Terms (keywords that help categorise a case) to identify other cases that might be similar and help you produce a response.



Find cases easily

eCase’s comprehensive search lets you search by topic, team, date, correspondent and address etc. You can even save your search criteria to run searches quicker in future.

Link cases

Group similar cases together to avoid duplication of effort and answer consistently and efficiently.


Stay informed

‘Watch’ cases you want to keep an eye on and you’ll get progress notifications as other people work on them at every key step.



Speedy, fast, efficient

Waiting? Not with eCase. It’s fast and efficient and available from any device, anywhere with an internet connection.

eCase gives you unlimited concurrent users so you can just log-in and get on.

Track where things are

eCase’s tracking features let you see the progress of each case. Get a quick overview of performance with the Stats Dashboard so you can keep your team on target.



Easy to use

eCase is easy and intuitive, so if you ever need to refresh your memory, eCase’s comprehensive Help guides you through your processes, step-by-step.

Get the information that matters to you straight to your inbox

Get simple reports by email on the key things you need to know however often you like with Digest Emails.


eCase Redact

Easily redact sensitive information in your document and add comments to each redaction in eCase. Everything’s audited so you can easily trace who redacted what.

eCase removes all redacted and hidden information from the file completely, based on the National Archives’ best practice for redaction. It also includes controls to prevent accidental release.



Choose eCase

eCase is the correspondence management solution for your whole organisation, packed with features that make it quicker and easier to manage cases and correspondence. Process and respond to PQs, MCs, TOs Complaints, Enquiries, FOIs, EIRs, DPAs/SARS and many more, easily with eCase.

Backed by our knowledgeable, friendly support, we look after the background processes so you can focus on delivering quality responses, on time, every time.

Talk to us

eCase is used by the Ministry of Defence, HM Treasury, HMRC, DWP, DCMS and more.
Find out how eCase can help you and why it is the correspondence case management service the public sector relies on.

  • Used across central government, local government and police forces
  • Secure UK-based hosting, accredited to OFFICIAL level
  • Crown Commercial Service supplier, available through G-Cloud

Data Protection
The information that you give us and any contact will only be used by Fivium within the scope of fulfilling your request. We won’t share your information with any third party.