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In the Public Sector, channel shift is largely associated with the movement of transactional services to an online format, away from typically mediated channels such as face-to-face, telephone, and email. The main idea behind this is that online ‘self-service’ channels are much cheaper per transaction and are more convenient for users because they are accessible 24/7.

If you managed to see last week’s webinar, “Driving Value: Creating Efficiencies in Information Rights”, then you will have benefitted from seeing our best in class methodology for improving the way your Information Rights cases are processed. If you missed this, then there is a second chance to view our recording.

​Navigating Commercial Interests - A labyrinth of nuance In our webinar, Navigating Commercial Interests on 17th March, we’re going to be exploring section 43, the Commercial Interests exemption for FOI.

It’s good that, every year since 2006, on 28th January we celebrate Data Protection day. What’s most important about it is that every year, it spotlights the ever-growing importance of protecting personal data. It gives data protection professionals, and those working in related professions, the chance to raise awareness about the rights to personal data protection and privacy inside their organisations and to the general public. But, in reality, Data Protection day should be every day.

Earlier this month we rounded off what has been a great year for our Information Rights Webinar series. We started 2021 with the aim of providing discussion and best practices around public sector information rights and governance. What followed, and the support we gained from across the community, has really blown us away.

FOI Smiles - A collection of the most ‘fun’, ‘interesting’ and ‘out there’ Freedom of Information Requests

In a recent interview with The Independent, National Data Guardian, Dr Nicola Byrne, outlined her concern at government plans to force the NHS to share confidential data with police forces across England. The legislation could impose a duty on NHS organisations to share private patient data with police, which Dr Byrne believes could “erode trust and confidence, deter people from sharing information, and even from presenting for clinical care.”

Lynn Wyeth, Head of Information Governance and DPO at Leicester City Council discusses the Requester Blind Principle in FOI and the issues and nuances around it

Recently we wrote a short blog on the use of personal email in government and its impact on transparency and we now welcome the fact that the ICO is opening up an investigation into its use.