About eCase

The case management system designed for the public sector.

FOI, EIR, PQ, MC, SAR, Correspondence and Complaints.

Online, anywhere.



eCase is a cloud case management system designed by Fivium. It's used, liked and recommended by high profile Central Government Departments, Police Forces, Local Government and Arms-length bodies. The first version of eCase was developed for the public sector in 2010 to address some specific problems that we'd found were common across our customers. eCase and its customer base have been growing ever since.

With its dedicated team of developers and a comprehensive Roadmap, eCase is constantly evolving in line our customers' needs. eCase covers an increasingly wide range of case types including Freedom of Information requests (FOIs), Parliamentary Questions (PQs), Ministerial Correspondence (MCs), Treat Officials (TOs), Subject Access Request (SARs), Complaints and Correspondence.

eCase is available on a number of key UK Public Sector frameworks, including G-Cloud 9.

Our mission: your case management success

It is our mission for eCase to be the leading public sector case management software, and this depends on ensuring our customers’ success in meeting their targets. That’s why we believe that eCase is not only better, more feature rich, flexible and comprehensive than anything you could build yourself, but also the best that you can buy.

All plans include unlimited users, full support, all system upgrades and no hidden costs.

Latest News

Join us at the Data Protection Practitioners’ Conference on Monday 9th April 2018

Fivium Ltd, London – 29th March 2018– We are delighted to announce that we will be exhibiting eCase, our Complete Case Management Software for the Public Sector, at the ICO Data Protection Practitioners’ Conference in Manchester on Monday 9th April 2018.

Join us on Stand 34 to find out more about how eCase can help you deal with Subject Access Requests (SAR), as well as wide range of other key case types including FOIs, EIRs, PQs, MCs, Complaints, Correspondence, record deletions and more.

At the desk, you’ll can find out more about how, with only 50 days to go until GDPR, eCase can help you deal with Subject Access Requests, in line with current and upcoming legislation– and stay on track and on time, every time.

We’ll also be showing eCase’s in-app redaction technology, including our bulk redaction feature which makes it easy to redact sensitive information to National Archives’ standards. eCase Redact lets you track why something has been redacted, gives you a complete audit trail, and even has the controls in place to prevent accidental release of information.

eCase, Fivium’s UK Public Sector SaaS Case Management product, as well as Fivium’s comprehensive set of services are available via the Digital Marketplace on the G-Cloud framework.

Request presentations given at GDPR & LED - Managing requests in a changing legal landscape

Fivium Ltd, London – 20th February 2018 – We are delighted to announce that we will be running a FREE This workshop gave Information and Data Professionals in the police the opportunity to gather information and insights into what the changing regulations will mean for them in the day-to-day business of managing requests.

Chaired by Colin Ley-Smith, the National Police Freedom of Information and Data Protection Unit Manager, National Police Chief’s Council, the session provided insights into the forthcoming changes and worked through the issues unique to the police. You can now request presentations given on the day by Simon McKay, a barrister and nationally and internationally recognised expert in UK national security and intelligence law, and Toby Backhouse, NPCC Data Protection Advisor.

Request copies of the presentations

eCase is Fivium’s UK Public Sector SaaS Case Management product, available via the Digital Marketplace on the G-Cloud framework.

About Fivium

We're a London-based SME offering our highly successful Case Management product, eCase, as well as fully customised specialist applications, workflow expertise and bespoke IT services to the UK public sector. We're entirely self-financed and we don't have sales people. Our organic growth has come from our friendly and approachable team, which has led to a fantastic track record of improving user experiences.

We believe our products and services have significant benefits for all public sector organisations: Central Government, Local Government, Non-departmental Public Bodies, NHS, Ambulance, Fire and Police services.

We provide an engaging and creative environment for our staff, and support graduate developers entering the workforce with the aim of delivering a superior service to our customers.

For more information about Fivium, visit Fivium.co.uk


Try eCase for 14 days. No pressure, no obligation, 100% free

eCase is used by the Ministry of Defence, HM Treasury, HMRC, the Department for Business, Energy & Industrial Strategy and more.

  • Used across central government, local government and police forces
  • Secure UK-based hosting, accredited to OFFICIAL level
  • Crown Commercial Service supplier, available through G-Cloud

Data Protection
The information that you give us and any contact will only be used by Fivium within the scope of fulfilling your request. We won’t share your information with any third party.