About eCase

The case management system designed for the public sector.

FOI, EIR, PQ, MC, SAR, Correspondence and Complaints.

Online, anywhere.


Easy & Assured. Efficient & Compliant.

eCase is a cloud case management service. It helps the Public Sector manage Freedom of Information requests (FOIs), Parliamentary Questions (PQs), Ministerial Correspondence (MCs), Treat Officials (TOs), Subject Access Request (SARs), Complaints, Correspondence and more.

It is used, liked and recommended by Central Government Departments, Government Agencies, Police Forces, Local Government and Arms-length bodies - from the largest, to some of the smallest.

eCase began life in 2010. It was created to help one of our public sector customers improve correspondence management. They liked it so much, they were soon recommending it to their colleagues in other departments. eCase and its customer base have been growing ever since

With a dedicated team of developers and a comprehensive Roadmap, eCase doesn't stand still. It is constantly evolving in line with your needs, making your case management easier, more efficient and increasing the value you deliver.

eCase is available on a number of key UK Public Sector frameworks, including G-Cloud.

Our mission: your case management success

It is our mission for eCase to be the leading public sector case management software, and this depends on ensuring our customers’ success in meeting their targets. That’s why we believe that eCase is not only better, more feature rich, flexible and comprehensive than anything you could build yourself, but also the best that you can buy.

All plans include unlimited users, full support, all system upgrades and no hidden costs.

Latest News

Fivium Response to the Coronavirus (COVID-19) threat

At Fivium, the health of our employees, customers, and partners comes first. We are following Government advice on precautions for Coronavirus (COVID-19) and working to minimise risk to all parties.

As part of this effort, we are taking a digital-first approach to meetings and will be conducting them virtually.

As this is an evolving situation, government advice and the actions we take as a result, may change over the coming days and weeks, so we will keep this page updated.

We will notify our customers of any changes to operations etc that are likely to affect them. Any customers who have questions, please contact your Customer Success Manager or Project Manager.

Those directly affected by COVID-19 and their families are in our thoughts.

eCase is Fivium’s UK Public Sector Cloud Case Management service, available via the Digital Marketplace on the G-Cloud framework.

Talk to us today and find out how eCase can help you.


About Fivium

We're a London-based SME helping the UK public sector deliver digitally with our Case Management product, eCase, and our Digital Projects Delivery team, Fivium Digital. We offer a comprehensive service for all your applications, for the whole digital lifecycle: from discovery through to beta, live and and ongoing management.

We've grown organically because our friendly approachable team are dedicated to our customers and to improving their user experiences. That's why our customers stay with us. That's why they recommend us.

Our core purpose is to make the work of the public sector easier and simpler, whilst creating opportunities for our people.

If you work in Central Government, Local Government, a Non-departmental Public Body, NHS, Ambulance or Fire and Police services, we can help you improve efficiency and deliver better value.

Find out more today at Fivium.co.uk


Talk to us

eCase is used by the Ministry of Defence, HM Treasury, HMRC, DWP, DCMS and more.
Find out how eCase can help you and why it is the correspondence case management service the public sector relies on.

  • Used across central government, local government and police forces
  • Secure UK-based hosting, accredited to OFFICIAL level
  • Crown Commercial Service supplier, available through G-Cloud

Data Protection
The information that you give us and any contact will only be used by Fivium within the scope of fulfilling your request. We won’t share your information with any third party.