About eCase

The case management system designed for the public sector.

FOI, EIR, PQ, MC, SAR, Correspondence and Complaints.

Online, anywhere.



eCase is a cloud case management system designed by Fivium. It's used, liked and recommended by high profile Central Government Departments, Police Forces, Local Government and Arms-length bodies. The first version of eCase was developed for the public sector in 2010 to address some specific problems that we'd found were common across our customers. eCase and its customer base have been growing ever since.

With its dedicated team of developers and a comprehensive Roadmap, eCase is constantly evolving in line our customers' needs. eCase covers an increasingly wide range of case types including Freedom of Information requests (FOIs), Parliamentary Questions (PQs), Ministerial Correspondence (MCs), Treat Officials (TOs), Subject Access Request (SARs), Complaints and Correspondence.

eCase is available on a number of key UK Public Sector frameworks, including G-Cloud.

Our mission: your case management success

It is our mission for eCase to be the leading public sector case management software, and this depends on ensuring our customers’ success in meeting their targets. That’s why we believe that eCase is not only better, more feature rich, flexible and comprehensive than anything you could build yourself, but also the best that you can buy.

All plans include unlimited users, full support, all system upgrades and no hidden costs.

Latest News

eCase to attend Data Protection Compliance Conference

eCase is proud to be exhibiting at this October's Data Protection Compliance Conference.

The conference will discuss the key issues of our time: Brexit, Blockchain and BYOD and will also talk about AI.

During the conference the eCase team will be sharing learnings on how Data Protection Practitioners are using eCase to help them manage cases easily and efficiently, so they can be assured of their compliance. Conference attendees will also have the opportunity to find out how eCase will be driving Intelligent Automation to a new level.

For more information about our forthcoming attendance, please Talk to us

Fivium Moves to Adam Street

June 2018, Fivium Ltd, London – the workflow and services experts behind eCase, the public sector case management system for all correspondence case types – are delighted to announce their move to stylish offices in Adam Street, London.

The office in Adam Street, just a short distance from the previous address and many key customers, gives the Fivium team room to expand and has been fitted out to help the Fivium team maximise creativity and productivity. It combines all the practical tools for team and agile working, like white boards and designated stand-up areas with carefully considered features that support individual comfort and productivity including sitting/standing desks.

Talking about the office move, Director Matt Fletcher said “Our previous office was in a great location: many of our customers were within walking distance, but we had run out of room. With the new office, we’ve kept that proximity, but now we have the space for further expansion – so we can grow with our customer base.”

“We invested a lot of time and energy into getting everything in the new location just right because we know how much the building that you work in can affect the work you do,” he continued. “We wanted an environment that would support the team in delivering the high quality, innovative workflow tools and excellent customer service we’re known for. I think we’ve done just that. This move is the beginning of a new era and the whole team are excited about this change and what we can achieve together.”


eCase is Fivium’s UK Public Sector SaaS Case Management product, available via the Digital Marketplace on the G-Cloud framework.

About Fivium

We're a London-based SME offering our highly successful Case Management product, eCase, as well as fully customised specialist applications, workflow expertise and bespoke IT services to the UK public sector. We're entirely self-financed and we don't have sales people. Our organic growth has come from our friendly and approachable team, which has led to a fantastic track record of improving user experiences.

We believe our products and services have significant benefits for all public sector organisations: Central Government, Local Government, Non-departmental Public Bodies, NHS, Ambulance, Fire and Police services.

We provide an engaging and creative environment for our staff, and support graduate developers entering the workforce with the aim of delivering a superior service to our customers.

For more information about Fivium, visit Fivium.co.uk


Talk to us

eCase is used by the Ministry of Defence, HM Treasury, HMRC, DWP, DCMS and more.
Find out how eCase can help you and why it is the correspondence case management service the public sector relies on.

  • Used across central government, local government and police forces
  • Secure UK-based hosting, accredited to OFFICIAL level
  • Crown Commercial Service supplier, available through G-Cloud

Data Protection
The information that you give us and any contact will only be used by Fivium within the scope of fulfilling your request. We won’t share your information with any third party.