About eCase

The case management system designed for the public sector.

FOI, EIR, PQ, MC, SAR, Correspondence and Complaints.

Online, anywhere.


Easy & Assured. Efficient & Compliant.

eCase is the correspondence case management (CCM) service that the UK public sector relies on. It is proven, and the most scalable and most comprehensive service of its type available.

With a variety of configurations, all hosted in secure UK cloud environments, eCase addresses the needs of all types of public sector organisations, from the smallest to the largest, with options including: choice of network, case volume, multi-tenanted or single tenanted environments and single or multi-organisation support.

Additionally, as Fivium work exclusively with the UK public sector, we have made significant investments in attaining ISO9001, ISO14001 & ISO27001 as well as Cyber Essentials Plus certifications.eCase has been widely adopted across the public sector. This is due, in part, to its modern, intuitive, easy-touse interface as well as Fivium’s proven approach to ensuring successful implementation and benefit realisation. It is a highly flexible platform, which can be easily adapted to any organisational structure and processes, whilst ensuring that its users stay fully compliant with FOI and Data Protection legislation.

This is why organisations such as DWP, HMRC, MOD, DEFRA, HM Treasury, multiple police forces and local authorities have all chosen eCase for managing FOIs, EIRs, SAR, Complaints, Parliamentary Questions and Ministerial Correspondence.

All plans include unlimited users, full support, all system upgrades and no hidden costs.

eCase is Fivium’s UK Public Sector Cloud Case Management service, available via the Digital Marketplace on the G-Cloud framework.

Talk to us today and find out how eCase can help you.


About Fivium

In 2006, Fivium’s cofounders were working in government for a forward-thinking civil servant using, what was at the time, a relatively esoteric software development methodology to build an oil and gas portal at the then Department of Trade and Industry (DTI).

Prior to working at the DTI, the cofounders had completed graduate placement years within government and appreciated the challenges that its IT teams and projects faced, but also understood that there were faster and more efficient ways of delivering the same or better outcomes.

As a direct result of demonstrating their engineering talent and revolutionary approach within the DTI, they were approached to save a failing project for the export licensing of restricted goods, which later became the UK government’s critical national system, SPIRE.

Now, over a decade later, Fivium employs circa sixty people, with all its resources based in the UK, and retains its original core purpose of making the work of the public sector easier and simpler whilst creating opportunity for its current and future people. It achieves this by investing in developing innovative high-quality cost-effective services purely for the public sector.

Named by the Cabinet Office as one of the top SME suppliers to the UK government, Fivium are universally well respected for both eCase, our correspondence case management platform, and our agile digital development services, which make the work of the public sector easier, more efficient and more compliant, as well as the core values that we live, breathe and hold ourselves to:

  • Integrity and customer-centricity - we genuinely care about the UK public sector and its services.
  • Focus on Quality – we take pride in our work and set high benchmarks for ourselves.
  • Investment in Innovation & Opportunity for our Team - we believe a stimulated, engaged and creative team with prospects is the secret to our success.

Find out more today at Fivium.co.uk


Talk to us

eCase is used by the Ministry of Defence, HM Treasury, HMRC, DWP, DCMS and more.
Find out how eCase can help you and why it is the correspondence case management service the public sector relies on.

  • Used across central government, local government and police forces
  • Secure UK-based hosting, accredited to OFFICIAL level
  • Crown Commercial Service supplier, available through G-Cloud

Data Protection
The information that you give us and any contact will only be used by Fivium within the scope of fulfilling your request. We won’t share your information with any third party.