The case management system designed for the public sector.
FOI, EIR, PQ, MC, SAR, Correspondence and Complaints.
eCase is a cloud case management system designed by Fivium. It's used, liked and recommended by high profile Central Government Departments, Police Forces, Local Government and Arms-length bodies. The first version of eCase was developed for the public sector in 2010 to address some specific problems that we'd found were common across our customers. eCase and its customer base have been growing ever since.
With its dedicated team of developers and a comprehensive Roadmap, eCase is constantly evolving in line our customers' needs. eCase covers an increasingly wide range of case types including Freedom of Information requests (FOIs), Parliamentary Questions (PQs), Ministerial Correspondence (MCs), Treat Officials (TOs), Subject Access Request (SARs), Complaints and Correspondence.
eCase is available on a number of key UK Public Sector frameworks, including G-Cloud 9.
Our mission: your case management success
It is our mission for eCase to be the leading public sector case management software, and this depends on ensuring our customers’ success in meeting their targets. That’s why we believe that eCase is not only better, more feature rich, flexible and comprehensive than anything you could build yourself, but also the best that you can buy.
All plans include unlimited users, full support, all system upgrades and no hidden costs.
to exhibit eCase at key Information Practitioner event
18th June 2018, Fivium Ltd, London – the workflow and services experts behind eCase, the public sector case management system for all correspondence case types including FOI / EIR, Subject Access Requests, Legal Proceedings, Court Orders, Insurance Requests, Complaints and Record Deletions – are delighted to announce that they will be showing eCase at the National Police Chiefs’ Council (NPCC) Professional Development event for Information Practitioners.
The packed programme provides insights into information laws and their implementation, including keynote addresses from senior individuals across the Information Professional and Policing spectrum. In addition, themed workshops will give Information Professionals the opportunity to discuss and share thoughts on key topics impacting them and their work now.
Talking about the upcoming Information Practitioner event, National Police Freedom of Information and Data Protection Unit Manager, and Event Host, Colin Ley-Smith said “We are all really looking forward to it and it’s great to be running an event that’s tailored to the specific needs of Information Professionals. The recent introduction of GDPR has put Information Management in the spotlight and this event, gives our Information Practitioners the opportunity to share knowledge, experiences and best practice so that, by working together, we get to solutions quicker.”
Fivium Director Matthew Fletcher said “We are extremely pleased to be exhibiting at this event again this year. eCase has been designed to help Information Professionals in the Police manage correspondence cases and information requests quicker and better, from anywhere, securely, including via the PNN. This event is a great opportunity to see and experience the benefits of eCase first-hand.”
Fivium Moves to Adam Street
15th June 2018, Fivium Ltd, London – the workflow and services experts behind eCase, the public sector case management system for all correspondence case types – are delighted to announce their move to stylish offices in Adam Street, London.
The office in Adam Street, just a short distance from the previous address and many key customers, gives the Fivium team room to expand and has been fitted out to help the Fivium team maximise creativity and productivity. It combines all the practical tools for team and agile working, like white boards and designated stand-up areas with carefully considered features that support individual comfort and productivity including sitting/standing desks.
Talking about the office move, Director Matt Fletcher said “Our previous office was in a great location: many of our customers were within walking distance, but we had run out of room. With the new office, we’ve kept that proximity, but now we have the space for further expansion – so we can grow with our customer base.”
“We invested a lot of time and energy into getting everything in the new location just right because we know how much the building that you work in can affect the work you do,” he continued. “We wanted an environment that would support the team in delivering the high quality, innovative workflow tools and excellent customer service we’re known for. I think we’ve done just that. This move is the beginning of a new era and the whole team are excited about this change and what we can achieve together.”
Request presentations given at GDPR & LED - Managing requests in a changing legal landscape
Fivium Ltd, London – 20th February 2018 – We are delighted to announce that we will be running a FREE This workshop gave Information and Data Professionals in the police the opportunity to gather information and insights into what the changing regulations will mean for them in the day-to-day business of managing requests.
Chaired by Colin Ley-Smith, the National Police Freedom of Information and Data Protection Unit Manager, National Police Chief’s Council, the session provided insights into the forthcoming changes and worked through the issues unique to the police. You can now request presentations given on the day by Simon McKay, a barrister and nationally and internationally recognised expert in UK national security and intelligence law, and Toby Backhouse, NPCC Data Protection Advisor.
eCase is Fivium’s UK Public Sector SaaS Case Management product, available via the Digital Marketplace on the G-Cloud framework.
We're a London-based SME offering our highly successful Case Management product, eCase, as well as fully customised specialist applications, workflow expertise and bespoke IT services to the UK public sector. We're entirely self-financed and we don't have sales people. Our organic growth has come from our friendly and approachable team, which has led to a fantastic track record of improving user experiences.
We believe our products and services have significant benefits for all public sector organisations: Central Government, Local Government, Non-departmental Public Bodies, NHS, Ambulance, Fire and Police services.
We provide an engaging and creative environment for our staff, and support graduate developers entering the workforce with the aim of delivering a superior service to our customers.
For more information about Fivium, visit Fivium.co.uk
- Used across central government, local government and police forces
- Secure UK-based hosting, accredited to OFFICIAL level
- Crown Commercial Service supplier, available through G-Cloud
The information that you give us and any contact will only be used by Fivium within the scope of fulfilling your request. We won’t share your information with any third party.