About eCase

The correspondence management service specially designed for the needs of the UK public sector

eCase is the correspondence case management service that the UK public sector relies on. It is the proven, most scalable and most comprehensive service of its type available. 

With a variety of configurations, all hosted in secure UK cloud environments, eCase addresses the needs of all types of public sector organisations, from the smallest to the largest, with options including: choice of network, case volume, multi-tenanted or single tenanted environments and single or multi-organisation support. Additionally, as Fivium work exclusively with the UK public sector, we have made significant investments in attaining ISO9001, ISO14001 & ISO27001 as well as Cyber Essentials Plus certifications. 

eCase has been widely adopted across the public sector. This is due, in part, to its modern, intuitive, easy-to-use interface as well as Fivium’s proven approach to ensuring successful implementation and benefit realisation. It is a highly flexible platform, which can be easily adapted to any organisational structure and processes, whilst ensuring that its users stay fully compliant with FOI and Data Protection legislation. 

This is why organisations such as DWP, HMRC, MOD, DEFRA, HM Treasury, multiple police forces and local authorities have all chosen eCase for managing FOIs, EIRs, SAR, Complaints, Parliamentary Questions and Ministerial Correspondence.

 

eCase delivers proven efficiency gains and improved compliance

Easy

3x faster case logging. The Department for Work and Pensions are logging cases 3x faster with eCase compared to their previous system.

Efficient

Over 70,000 hours a year saved in case processing. The Ministry of Defence now has great confidence in its statutory reporting requirements. Reporting tasks that used to take a month are now done with one click.

Assured

63.25% less time to process each DPR case. North Lincolnshire Council has taken the pain out of case processing and now has the time to work on higher-value tasks.

Compliant

Regular response rates of 90-100%. The Home Office has drastically improved its case processing time and has become one of the top-performing central government departments.

The correspondence management service specially designed for the needs of the UK public sector.

FOI, Parliamentary Questions, Ministerial Correspondence, Complaints, Treat Officials, DPA/SARs and more. Easy & Assured – Efficient & Compliant.

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